Study Case
Various companies around the world have known the need to move with the speed at which the technology is moving. They seem to have realized that company’s growth does not is not largely reflected on the size but the speed of service delivery. No industry has known this more than the airline industry around the world and most the United States airline industry. Delta is leading the way in the implementation of wireless and mobile technologies in a bid to leverage on the services they provide to their customers. The implementation of the modern technologies and mostly the wireless and mobile technologies has seen Delta being ranked among the best airline companies in the world.

Study Questions
Question 1
a) Wireless technologies are among the modern technological inventions. Wireless technologies involve the transmission of data and information from one place to another without the help of wires, cables or any forms of the electrical conductor. The distance of transmission can be anywhere between few meters (Television remote control) and several thousand miles (Radio communication). Wireless technologies use devices such as cordless telephones, GPS units, wireless computers, mobiles, and satellite television among others (Hayden et al., 2001).

b) Mobile technology is the exact dictation of the name. Mobile technology is the form of technology that is portable. It is a reference to any device and gadget that can be carried and help to perform various tasks. The technology allows the user to perform the tasks via cell phones, laptops, and PDA among others (Hayden et al., 2001).

c) Importance of wireless and mobile technologies

Wireless and mobile technologies enable professionals to work and have a functional access to the Internet from anywhere and at any time without the need to carry cables and wires wherever they move. Additionally, it helps to complete the work from anywhere and on time thereby increasing productivity.
Wireless and mobile technologies enable doctors, professionals and other workers working from the remote areas to be in touch with the medical centers and officers through mobile wireless communications.
Wireless and mobile technologies help to alert urgent situation. The affected areas can obtain help and support using the two technologies (Fette, 2008)
Question 2

Delta is one of the high-tech airline companies in the United States. The airline company has implemented several wireless and mobile technologies such as Wi-Fi, mobile apps such as Fly Delta App, Delta Ticket Counter, and Delta Away We Go App. It has also implemented some business functionalities within social media such as the Facebook and Twitter. One of the essential metrics for the airline industry is the level of technology. The metric enables investors to compare levels of efficiency at a particular airline. It represents the likelihood of growth in the future and how much operating revenue such an airline company generates. The implementation of wireless and mobile technologies has improved its efficiency. Delta is ranked as the most efficient airline for customer services which has been enabled by the technologies (Delta Staff Writer, 2012).

Question 3
People have grown to be accustomed to seeing improvements in their experiences with goods and services they buy. Airline companies provide transport services to their customers. Delta is among the companies. Forbes Magazine has recently listed the company as one of the customer friendly company. Furthermore, it is efficient in the way it serves the people. However, the improvements have come due to the implementation of various organizational systems, wireless technologies, and mobile technologies. All the improvements have been necessitated by the growing competition if the industry and the need to increase revenue. The company implements most of its technologies according to the trend and needs in the industry. All the technologies the company has implemented recently have been necessitated by the need to move with the speed at which the technology and the world are moving. Additionally, the company evaluates the available technologies before deciding the most suitable and one which will bring the desired changes in the company (Delta Staff Writer, 2012).

The level of efficiency of the implementations has catapulted the company to great heights. The company’s listing as one of the most airlines has not come due to anything else other than the efficiency of the service due to its customers. The efficiency has been made possible by the various organizational systems, wireless technologies, and mobile technologies. The company has beaten several companies that have lagged behind in such technological implementations and deployment (Delta Staff Writer, 2012).

Question 4
Delta Airlines is one of the airline companies using their mobile and wireless technologies most strategically. The company could be the most strategic in the application of the mobile and wireless technologies. The above is true due to the various technologies it has implemented to serve the customers in the best way. Some of the technologies are the Wi-Fi in all its carrier airplanes. Wi-Fi is a wireless technology, and no other company has implemented. It is likely that most of the companies which will implement the technology later will borrow from Delta. The company has also developed various mobile applications such as Fly Delta App, which provides e-Boarding check-in options in more than eighty cities where the Delta operates around the world. Delta’s Ticket Counter is also one of the applications that enable booking through the Facebook without having to navigate to the company’s website. The company also has an innovative tool like the Delta Away We Go, which allows the customers share and plans their traveling experience with friends and families. Delta beats most of its competitors due to such technological implementations. The company would not have probably beaten other airline companies if they had such implementations. The fact that it has emerged top is an indication that most of its competitors are lagging behind in implementation, or their implementations are not strategic (Delta Staff Writer, 2012).

Question 5
The success of the business depends on its speed of goods and services delivery as opposed to its vastness. Businesses rely on the quick exchange of information. Wrong data and information lead to delays and eventual suffering of service and productivity. Mobile and wireless technologies have become essential for getting accurate and real-time information wherever and whenever it is needed. However, such technologies cannot function without support. Therefore, they require enterprise technologies to leverage the technologies. Some of the technologies are LAN. LAN enables the companies to track and connect their workforces using the Voice over IP (VoIP). Additionally, Delta has been using Facebook as an enterprise system. It does so by the use of Delta Ticket Counter which allows customers to book travel through the Facebook. Other enterprise systems are the company’s website and various mobile phones on which the applications will be installed (Delta Staff Writer, 2012).

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Introduction
The proposed RFID technology in the library management involves the step by step implementation and development. The major operations and modules of the entire RFID system involve the iterative process that favors the quality and development of the desired system. The RFID technology in the library management is a dedicated system that requires development using the system development lifecycle approaches. The major areas and iterations within the development process involve the research design and the analysis procedures.

The Research World View
The RFID technology for the library management shall get implemented following the design science research methodology. The research shall incorporate the investigation of the artificial IT artifacts that intends to incorporate new ideas into the existing ideas (Singh, & Midha, 2008). The research shall compare and contrast different types of the design processes. The design procedures shall follow the specified objectives, aims, and goals as reflected in the literature reviews and the proposals. The research incorporates thorough investigation on:

Relevant artifacts like the constructs of the RFID applications technology in the library
The RFID models and structures implemented in the public and the institutionally based library systems,
The design science research shall also incorporate the findings concerning the implementation methods, instantiations as well as the combination of different modules of the RFID technology in the library.
The design science research shall give the evaluation and verification of the design artifacts to access the viability of the proposed project in solving the existing problems in the library systems (Singh, & Midha, 2008).

Research Design
The design research shall concentrate with the IT artifacts about the RFID technology implementation in the libraries. The research design shall deal with the construction of the library domain that includes the conceptualization of the end user specifications. The design shall focus on implementing a permanent solution to the existing problem within the scope and domain of the RFID technology in the library. The research design implements the science research design through designing the propositions and statements that explain the relationship between and among different constructs. The design process shall provide the step by step process to give the directives on the guidelines on algorithms applied in the development of the RFID systems. The research design takes into consideration the instantiation of the user interface design, the database design and the tools that address different aspects of designing information like the Computer-Aided Software Engineering (CASE) tool. The deliverables in the design process shall include the use case diagrams, the data flow diagrams and the database relationship diagrams (Boucher, & Yalc?in, 2006).

Research Strategy
The design mentioned above process shall incorporate the implementation of the design science. The design strategy desires to generate new scholarly insight in the field of RFID technology. The strategy aims at ensuring that the development of the proposed RFID technology results to the quality system desired and specified by the end users. The research strategy shall apply two forms of research strategy namely the sequence of activities and the verification and evaluation of the created modules. The sequence of activities procedures shall incorporate the development of the innovative ideas and the creativity applied in the RFID library system. The evaluation and verification of the developed modules shall provide the feedback of the as well as generating new knowledge and progress of the problem under investigation (Boucher, & Yalc?in, 2006). The development strategies shall involve multiple iterations to ensure that the researcher gets satisfied in the process of researching and practicing. The research process shall take the principles of iterating the different modules and functionalities to facilitate production of the improved RFID system.

Proposed Method of Data Collection

The proposed methodology of data and information collection is specifically the qualitative research methodology. The methodology provides detailed information and data regarding the important benefits of implementing the RFID technology in the library services. The science research process has the clear presentation and provides fine preliminary analysis through collecting data and information based on case study. The case study approach of the data and information collection get considered best in the study involving social sciences. The case study strategy gives an in-depth investigation of the end users, the community, the groups and the events. The data and information get gathered from various sources through the use of observations, interviews, and the questionnaires. The analysis of the archived data and information shall get applied in the process of obtaining data and information for the primary and secondary comparison.

Unit of Analysis
The analysis process shall get based on the evolving research methods within a set of guidelines, principles and techniques within the research scope. The basic approaches and measures implemented in the process of data and information collections were involving the natural questions and answers sessions. The entire data and information analysis process shall involve the use grounded theory to determine the relationship and categories between and among the functionality modules. The unit of analysis techniques applied includes the theoretical sampling and the constant comparative methodologies (Boucher, & Yalc?in, 2006). The goal of the unit of analysis is the provision of the detailed theory that fits the real world as well as providing the empirical data that coincides with the end user specification and needs. The results of the analysis procedures shall get generalized based on the sampled individuals and groups. The outcome of the measured analyzed results will involve a substantial analysis and shall get involved in the development and implementation of the RFID library system.

Sample
The Parkland progressive public library is the proposed sample for implementing the research for the RFID technology in offering the library services. The library has well the elaborate history of using the different versions of the library technologies including the RFID technologies. The current library information system in the Parkland progressive public library implements RFID technology in active and real time basis (Bommel, 2005). The Parkland progressive public library is the most suitable sample for obtaining relevant qualitative data and information. The entire sampling process shall incorporate students and the general public who access the facilities and the services of the library. The parkland progressive public library is one of the civilized libraries in the world. The library gets specialized in the direct service delivery to the local students and the general public. The intended sample collection shall involve approximately 300 people selected randomly. The sampling shall also involve the library facilities that shall include 90 books picked randomly, 100 titles of periodicals selected from the existing inventory, the sample shall also include 50 maps and 100 microfilms and microfiches. The sampled objects and variables shall also include the 50 literature books selected from the catalog, 70 historical photos derived from the library archive as well as the 40 off prints selected from the browsed catalogs.

Proposed Method of Data Analysis
The collected data shall include the results of data and information obtained from the interviews, observations and the questionnaires. The interviewing process shall involve the application of the open – ended questions. The survey approach shall get involved to analyze the sampled data and information. The survey strategy shall use the special criteria to analyze the sampled information. The criteria shall involve setting up data and information in the archival form based on the user specifications; the problems got solved as well as the needs satisfaction (Chiang et al… 2009). The following categories of data shall get implemented in the process of data and information analysis.

The applications, implementation and usage of RFID technology in the library
The tangible and intangible cost of implementing, maintaining and installing the RFID technology
The security measures involved in the implementation of the RFID technology in library
The functionality guarantee on the counting and inventory maintenance using the RFID technology in library
The search and find procedures applied in accessing the facilities and services of the library system, for example, searching for books
Conclusion

The proposed RFID technology in the library management shall get implemented through following the suggested design for developing design according to the user specifications and needs. The design procedures shall follow the suggested design science research approaches to ensure that quality and the right RFID system get presented to the end users.